Frequently Asked Questions

Is your site secure?
Yes - Speciality Drinks has put in place a number of foolproof security measures to protect our users, some of which we may not be able to disclose. SSL protects our customer transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure, confidential and integral and the risks associated with trading over the internet are removed. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.

Is my privacy assured?
Yes - We take your privacy very seriously and will only use any information you supply to us lawfully and for the purposes of your transaction with us, in accordance with The Data Protection Act 1998. Your details will never be sold or supplied by us to any other companies. For full details on our Privacy Policy, click HERE .

Can I order by telephone?
Yes - Please call us during office hours on 020 8838 9444. Alternatively you can email us at sales@specialitydrinks.com or fax your order to 020 8838 9366.

I don’t want to enter my credit card details online. Can I still place an order?
Yes - Just place your order as normal, click on the ‘Pay Off-line’ box on the card details page and call us with your card details.

What if I’ve forgotten my password?
When you go to the checkout page there is a box where you can enter your email address and a password reminder will be emailed to you.

Can I pay by Cheque?
Yes - You can place your order by telephone or simply click the ‘Pay Off-line’ box when placing your order online. You can then post us your cheque, made payable to ‘Speciality Drinks Ltd’. Goods will be dispatched as soon as your cheque has cleared.

Can I send my order to a different address?
Yes - just enter the name and address of the person you want us to deliver to in the ‘Delivery Details:’ section when you are placing your order.

I want to buy a gift for my friend, but I don’t know what to get. What should I do?
If you have no way of finding out what your friend likes you can Contact Us and we will be happy to assist with a recommendation. Alternatively, you can read more information about the different products by clicking on the relevant link beside each product to help you make a choice.

Can I send a message with my gift?
Yes - All goods sent can include your personal message. Just type the message you want to send into the ‘Gift Message’ box when placing your order.

Can you gift-wrap the bottles?
No - Unfortunately, we can't. Our No.1 priority is that your bottles arrive unbroken and in perfect condition, so we have to pack all our orders very carefully with that in mind. Unfortunately, this makes gift-wrapping impossible.

How much does Shipping cost?
For full details of our Shipping charges, please click HERE. The costs of overseas parcel are based on the number of bottles ordered and delivery destination. UK deliveries cost a flat £7.50 including VAT irrespective of size.

Do you ship to the USA?
Yes - However, shipments to the U.S.A. MAY INCUR LOCAL TAX.

How quickly will my delivery arrive?
Unless the item ordered is unavailable, most UK deliveries will arrive within 2-3 working days after the order is placed. We will contact you if any items on your order are out of stock to advise on lead times or suggest an alternative. For more information, or for deliveries outside the UK, please click HERE for our Shipping page.

Is there are minimum order?
No - We are happy to ship one bottle if that is all you want. The UK delivery charge of £7.50 (including VAT) remains the same, irrespective of the size of the order.

Do you have a Next Day / Saturday delivery service?
Yes - We can arrange this for UK customers, but you must call us with your order before 1 pm on the day before you want the delivery. These deliveries will cost more than the standard delivery service, click HERE for more details

What happens if my parcel is damaged when it arrives?
We send thousands of parcels every year and only a handful have any problems. However, if your parcel is visibly wet or damaged, or shows signs of having been tampered with, you should either sign for it as ‘Arrived Damaged’ or refuse to sign for it and have it returned to us. You should contact us immediately if this happens.

If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents before disposing of them and email them to us immediately so that we can arrange a replacement for you.

Are all of your bottles available to buy from the website?
Almost every item we sell is listed on the website, but we sometimes keep special whiskies back purely for customers who make enquiries. If you are looking for a specific product not included on the site, please Contact Us